Cancellations, Insurance and Code of Conduct
Unfortunately, we cannot guarantee a deposit refund in the event you have to cancel your trip with Active Cruising Charter & Yacht Retreats (Active Cruising). The cabin or boat must be paid in full regardless of the final number of travelers in your group are unable to join.
Group charters: if you cannot make your trip during an Active Cruising group charter, you can try to fill your cabin using your personal network and Active Cruising will advertise on your behalf but we cannot guarantee Active Cruising will be able to fill your cabin and issue your payment back. Please consult an Active Cruising coordinator to discuss in detail.
We recommend taking out a travelers insurance program if you might have to cancel and Active Cruising will comply with any travelers insurance cases.
We recommend taking out additional travel insurance through Global Rescue as additional protection for changes and cancellations. In the unlikely event that you must use your travel insurance, we are fully willing to comply with your request for any documentation or information the insurance company needs.
Disclaimer & Liability
All customer participants must agree to indemnify and hold Active Cruising, its insurers, affiliates and captains harmless for any injury or death arising from uncontrollable circumstances of travel and the nature of the Journey. Active Cruising and its captains and crew are not held accountable for any injury caused by malfunction of a vessel that is not owned and maintained by Active Cruising. In the case of an injury, the passenger remains responsible for the negligent acts that may result in harming the passenger and fellow crew.
Behavior & Conduct
The Active Cruising captain has the right to suspend the activity and participation of a client on any Active Cruising trip if behavior is erratic, unsafe, belligerent, or defiant of captain’s commands and orders. Client will not be refunded and will be responsible for any and all extra financial costs if they are required to disembark before the end of the trip. Erratic and unsafe behaviors includes but is not limited to excessive drinking of alcohol, unsafe practices aboard, damaging the boat, willful defiance of the captain and their commands (in regards to safety), sexual harassment, physical and verbal violence, and so on. It is the right of the captain to judge erratic behavior as they deem fit for the situation.
Passengers who wish to not be photographed must inform Active Cruising in advance. Photographs may be used for Active Cruising purposes for website and other marketing operations. Active Cruising is not responsible for internet circulation of images via social media or other outlets outside the photo content on the website.